Embassy Suites by Hilton Bloomington/Minneapolis

Breakfast was excellent! Staff in the kitchen were super nice!! Kitchen rest area is very nice. This is not the experience you will get from the Marriott Hotel chain. If you are looking for a hotel that has a nice relaxing area to hang out with friends and families, this is the hotel. Pool is nice too. This is an old hotel, the switches in the room can be cleaned. Too many mirrors in the room.

We always stay here with great results!!! It's close to where we need to be. Breakfast is great!!! Workout room is good 👍 No complaints at this end!! Will continue to reserve our room here!! 😊

The atrium is beautiful for this building, but the rest of it is out of date. Our room was filthy- there was syrup all over the wall and headboard, pink scum in the bar sink, and stains on the carpet that were crusty…. Gross!!

Front desk staff was exceptionally rude and unhelpful. The sofa sleeper had dirty sheets.

Hotel staff rude upon trying to check in. Seth at the front desk wouldn’t allow me to check in he told me that they had 2 big parties they were preparing for. (Which had nothing to do with me)I had to get a manager David to help me get checked in. I didn’t know Hilton was so unprofessional. They didn’t try to accommodate me for my horrible experience. Will never book again.

Always an excellent stay. Nice modern decor, clean, friendly service, safe & quiet

A Disappointing Experience at Embassy Suites by Hilton Bloomington/Minneapolis JUST DONT DO IT!! My recent stay at Embassy Suites left much to be desired, and unfortunately, I cannot recommend this establishment based on my experience. Our two rooms had 6 individuals each but only three towels and no extra linen for the sofa bed. When this was brought up to the front staff Amanda stated that was a housekeeping issues and they did not have anything extra to offer. I had overheard her tell another customer that if she spoke Spanish she could ask them and it was her problem. The hotel pool area also had no towels which created a wet mess all over the floors leading to and into the elevator. To begin with, the room I was assigned which I had two booked for a large group was far from the advertised standards. The furnishings were outdated, and the overall cleanliness left a lot to be desired. It felt like minimal effort was put into maintaining the rooms, creating an uncomfortable and uninviting atmosphere. The amenities, touted as luxurious, were a major letdown. The staff's attitude further dampened my stay. There was a noticeable lack of enthusiasm and attentiveness. Requests for assistance were met with indifference, and the customer service fell short of the basic standards one would expect from a hotel of this caliber. The Front desk staff Amanda was extremely rude and unprofessional. Went so far as to threaten a customer with added charges to her room.

The stay was actually great. No complaints there. The billing part not so much. When we checked in for the night, my significant other and I split the hotel stay, so we were both charged half of the 183.53 bill for the night. He was charged 92 dollars and I should’ve been charged the remaining 91.53. When I looked at my credit card bill online, I’ve been charged the full 183.53 and he was also still charged the 92 dollars. I have called numerous times and have had zero response, and whoever Seth is that is answering their phones, is completely rude and no help at all. We’ve stayed at this hotel twice in the last month and a half and will not be returning. It should not be this difficult to get some help to get this resolved.